Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Southway Housing Trust (Manchester) Limited (202401793)
Maladministration
Complaint: Managing Relations
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
A2Dominion Housing Group Limited (202413497)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
A2Dominion Housing Group Limited (202423628)
Maladministration
Complaint: Managing Relations
The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in its complaint response and offered compensation. However, it did not set out learnings and how it would prevent it happening …
Abri Group Limited (202406701)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Aster Group Limited (202431989)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Believe Housing Limited (202414395)
Maladministration
Complaint: Managing Relations
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Clarion Housing Association Limited (202407044)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
Clarion Housing Association Limited (202427653)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but this caused little distress or inconvenience to the resident.
Clarion Housing Association Limited (202432466)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]
Clarion Housing Association Limited (202433896)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident complained about defects and issues in his new […]
Clarion Housing Association Limited (202500409)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]
Clarion Housing Association Limited (202508522)
Maladministration
Complaint: Financial
Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident is elderly and has dementia. His son has full […]
Clarion Housing Association Limited (202509922)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
GreenSquareAccord Limited (202503811)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]
Home Group Limited (202324677)
Partial Maladministration
Complaint: Financial
Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]
Homes Plus Limited (202332724)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident reported a leak coming from the loft on […]
Hyde Housing Association Limited (202230534)
Partial Maladministration
Complaint: Financial
Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]
Hyde Housing Association Limited (202502398)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Incommunities Limited (202346170)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]
Islington and Shoreditch Housing Association Limited (202513635)
Maladministration
Complaint: Estate Management
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
LiveWest Homes Limited (202335346)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]
LiveWest Homes Limited (202430995)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]
Livin Housing Limited (202333335)
Maladministration
Complaint: Managing Relations
Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house which was a new build […]
Moat Homes Limited (202345791)
Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Muir Group Housing Association Limited (202412069)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]
Orbit Housing Association Limited (202432267)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Origin Housing Limited (202416022)
Maladministration
Complaint: Managing Relations
Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]
Paradigm Housing Group Limited (202332089)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident experienced ongoing issues with her property, some of which […]
Paragon Asra Housing Limited (202444308)
Maladministration
Complaint: Managing Relations
Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457)
Maladministration
Complaint: Managing Relations
Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]
Pinnacle Spaces Limited (202405672)
Partial Maladministration
Complaint: For profit
Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident has lived in her 6th floor flat since […]
Platform Housing Group Limited (202450883)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Poplar Housing And Regeneration Community Association Limited (202431376)
Outside Jurisdiction
Complaint: Old Complaints Handling categories
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]
Richmond Housing Partnership Limited (202342621)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has lived in her property with her children […]
Stonewater Limited (202325507)
Maladministration
Complaint: Estate Management
Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s home is an alms-house leased from the local Council. The landlord […]
Stonewater Limited (202452282)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. The resident […]
The Guinness Partnership Limited (202325460)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has a contact agreement in place with the landlord […]
The Guinness Partnership Limited (202335309)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident lives in a new build semi-detached 3-bedroom house and […]
The Guinness Partnership Limited (202405990)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]
The Riverside Group Limited (202336456)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]
Torus62 Limited (202342444)
Partial Maladministration
Complaint: Financial
Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident sublet’s his property and pays the landlord variable service charges. The landlord […]
Vivid Housing Limited (202322040)
Maladministration
Complaint: Managing Relations
Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident moved to the property, a 2-bedroom flat, in December 2022. […]
Vivid Housing Limited (202426374)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident raised issues about the condition of the property before moving […]
Wandle Housing Association Limited (202216151)
Partial Maladministration
Complaint: Financial
Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 The landlord charges the resident a weekly amount. This includes rent and […]
Wythenshawe Community Housing Group Limited (202342905)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The landlord has a record of the resident having a […]
A2Dominion Housing Group Limited (202329402)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident signed a shared ownership leasehold agreement in 2004. […]
A2Dominion Housing Group Limited (202332324)
No Maladministration
Complaint: Information and data management
Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has lived in the property since 2017. In […]
Abri Group Limited (202506411)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. The resident asked why his windows […]
Abri Group Limited (202509637)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a flat in a communal building. He […]