Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
LiveWest Homes Limited (202507569)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has cancer and she reported to the landlord antisocial behaviour […]
NSAH (Alliance Homes) Limited (202441461)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in the property with her son who […]
Paragon Asra Housing Limited (202232297)
No Maladministration
Complaint: Managing Relations
The landlord acknowledged a delay in providing its stage 1 complaint response and offered proportionate compensation.
Platform Housing Group Limited (202450900)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background In September 2024 the resident told the landlord they wanted to […]
Saffron Housing Trust Limited (202415144)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exchange. […]
Stonewater Limited (202423293)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2-bedroom flat in a block. The resident has advised […]
The Riverside Group Limited (202340331)
Severe Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
Torus62 Limited (202341651)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has complained to the landlord about a sewage smell coming […]
Worthing Homes Limited (202407292)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident and her husband have raised concerns about Anti–social Behaviour (ASB) […]
Complaint: Responsive repairs/activity
Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background In November 2021 the resident told the landlord she had concerns about […]
Clarion Housing Association Limited (202432689)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident complained to the landlord that it had not resolved […]
East Midlands Housing Group Limited (202329800)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202329800 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident moved into a new build property and reported […]
Estuary Housing Association Limited (202430696)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident made anti-social behaviour (ASB) reports which centred on the […]
GreenSquareAccord Limited (202504098)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident reported recurring damp and mould in his property to the […]
Ocean Housing Limited (202440604)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background At the time of the complaint, the resident lived in a […]
One Housing Group Limited (202341847)
Maladministration
Complaint: Managing Relations
Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a block of flats. There is a […]
One Vision Housing Limited (202503628)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a ground floor 2 -bedroom property. He […]
Onward Homes Limited (202422387)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives with her 3 young children. She says 2 of […]
Stonewater Limited (202329861)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202329861 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background The resident is a leaseholder. She raised concerns in 2023 that cleaning and grounds […]
Stonewater Limited (202505383)
Maladministration
Complaint: Managing Relations
Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 3-bedroom house with her 3 children. She […]
The Guinness Partnership Limited (202334721)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]
Vivid Housing Limited (202347588)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 and reissued on 3 March 2026 Background The elderly resident lives alone […]
Cheshire Peaks & Plains Housing Trust Limited (202413754)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]
Citizen Housing Group Limited (202428948)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background In July 2024 the landlord started work to install a wet […]
Clarion Housing Association Limited (202428301)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]
GreenSquareAccord Limited (202419667)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 3 bedroom house with her adult son […]
Hyde Housing Association Limited (202331108)
Maladministration
Complaint: Managing Relations
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Moat Homes Limited (202344850)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives with her children, including a newborn. She reported a […]
Onward Homes Limited (202402381)
Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]
Aster Group Limited (202336098)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]
Clarion Housing Association Limited (202340917)
Partial Maladministration
Complaint: Financial
Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 November 2025 Background The resident pays variable service charges. The landlord provided its certificate of […]
Clarion Housing Association Limited (202346216)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident moved into the property in September 2022. She […]
Clarion Housing Association Limited (202418621)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]
Great Places Housing Group Limited (202421628)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Jigsaw Homes Group Limited (202330650)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]
Richmond Housing Partnership Limited (202502697)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported issues with repairs and the garden at […]
Soha Housing Limited (202334096)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]
A2Dominion Housing Group Limited (202503656)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a flat. She reported a sewage smell […]
Clarion Housing Association Limited (202340672)
Partial Maladministration
Complaint: Financial
Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 November 2025 Background The resident lives in a flat situated in a block on […]
East End Homes Limited (202334186)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334186 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 Background The resident lives in a flat on the 4th floor of a […]
GreenSquareAccord Limited (202102715)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202102715 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Date 19 November 2025 Background The resident lives in a house owned by the landlord. He has vulnerabilities including […]
One Housing Group Limited (202411969)
Maladministration
Complaint: Managing Relations
Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat on the fourth […]
Peter Bedford Housing Association Limited (202316491)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident has been a tenant with the landlord […]
Plus Dane Housing Limited (202507370)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The property is a flat within a block. The resident raised […]
Community Gateway Association Limited (202300470)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 1-bedroom flat. He wanted to move […]
Cottsway Housing Association Limited (202347716)
Maladministration
Complaint: Managing Relations
Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 November 2025 Background The applicant wanted to move into a 2-bedroom property advertised by the […]
GreenSquareAccord Limited (202347909)
Maladministration
Complaint: Managing Relations
Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a first floor flat. She has physical and mental […]
Hyde Housing Association Limited (202404575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Karibu Community Homes Limited (202326587)
Maladministration
Complaint: Managing Relations
Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has lived in the property, a 3-bedroom house since, […]
Places for People Group Limited (202429127)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat with her partner […]