Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Stonewater Limited (202335116)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November 2025 Background The property is a first-floor flat. The intercom entry system is located at […]
Clarion Housing Association Limited (202422633)
No Maladministration
Complaint: Estate Management
Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]
Together Housing Association Limited (202343166)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident is an assured tenant and lives in a 2-bedroom […]
Trident Housing Association Limited (202429736)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident and her partner live in a 2-bedroom ground […]
A2Dominion Housing Group Limited (202344331)
Maladministration
Complaint: Estate Management
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Clarion Housing Association Limited (202413791)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]
Clarion Housing Association Limited (202421608)
Partial Maladministration
Complaint: Financial
Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a house with her 3 children. […]
GreenSquareAccord Limited (202406999)
No Maladministration
Complaint: Estate Management
Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]
Hastoe Housing Association Limited (202332705)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]
Home Group Limited (202330354)
Maladministration
Complaint: Estate Management
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
One Housing Group Limited (202502462)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Orbit Group Limited (202317747)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Orbit Group Limited (202345648)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Orbit Housing Association Limited (202504217)
Maladministration
Complaint: Managing Relations
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
Spitalfields Housing Association Limited (202217735)
Partial Maladministration
Complaint: Financial
Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]
Stonewater Limited (202412475)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]
Stonewater Limited (202501157)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202338247)
No Maladministration
Complaint: Financial
Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]
The Guinness Partnership Limited (202444348)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
Thirteen Housing Group Limited (202445642)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her young children. […]
Torus62 Limited (202341603)
Maladministration
Complaint: Managing Relations
Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]
Torus62 Limited (202402631)
No Maladministration
Complaint: Financial
Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident purchased the lease in January 2014. What the complaint is about The […]
A2Dominion Housing Group Limited (202337249)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]
A2Dominion Housing Group Limited (202412695)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]
Abri Group Limited (202324968)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident occupied the property with her husband and 5 children. […]
Abri Group Limited (202504040)
Maladministration
Complaint: Managing Relations
Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2 bedroom flat with her daughter. […]
Aster Group Limited (202346098)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]
Citizen Housing Group Limited (202330437)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident moved into the property, a one bedroom flat […]
Complaint: Managing Relations
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
Clarion Housing Association Limited (202334818)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]
Clarion Housing Association Limited (202348465)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Clarion Housing Association Limited (202408708)
Partial Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2-bedroom house at the time of […]
Clarion Housing Association Limited (202429668)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a one-bedroom flat. He has long-term physical […]
Community Gateway Association Limited (202325167)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house under an assured […]
Cornwall Housing Limited (202441209)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]
Curo Places Limited (202425356)
Maladministration
Complaint: Managing Relations
Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house with his wife and 8 […]
Gloucester City Homes Limited (202429315)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a first-floor studio flat. He told the […]
Orbit Housing Association Limited (202343750)
Maladministration
Complaint: Managing Relations
Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house under an agreement […]
Origin Housing Limited (202336564)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor with […]
Yorkshire Housing Limited (202342174)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in the property which was a 1-bedroom flat. […]
A2Dominion Housing Group Limited (202505563)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of a 3-bedroom ground […]
Citizen Housing Group Limited (202413845)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background The resident moved into a newly built property in April […]
Clarion Housing Association Limited (202313988)
Maladministration
Complaint: Managing Relations
Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house with her partner […]
Clarion Housing Association Limited (202317700)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317700 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background The resident is the shared owner of a flat in a […]
Cornwall Housing Limited (202331715)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]
Hyde Housing Association Limited (202328008)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has respiratory conditions, she has a form of cancer, […]
Incommunities Limited (202503966)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident holds an assured tenancy for a 3-bedroom house, where they […]
One Housing Group Limited (202428244)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lived in a 4-bedroom flat. He reported on […]
Onward Homes Limited (202342303)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident was the tenant of the property between February 2018 […]
Stonewater Limited (202447449)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in the property which is a 2-bedroom flat based […]