Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
The Riverside Group Limited (202402407)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom flat within a leasehold development. The […]
Vivid Housing Limited (202428548)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]
Yorkshire Housing Limited (202411256)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 2-bedroom flat. She has […]
A2Dominion Housing Group Limited (202427721)
Partial Maladministration
Complaint: Financial
Decision Case ID 202427721 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 22 October 2025 Background The resident lives in a flat in a block comprised of […]
Aster Group Limited (202338819)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background 1. The resident lives in a 1-bed flat within a block. […]
Clarion Housing Association Limited (202327274)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]
Clarion Housing Association Limited (202417054)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom bungalow. She has several […]
Connexus Homes Limited (202428520)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 3-bedroom semi-detached house with a faulty […]
Ekaya Housing Association Limited (202301847)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. She reported […]
GreenSquareAccord Limited (202503734)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to recognise and record a resident’s vulnerabilities. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202447538)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bedroom house. She moved into the […]
Richmond Housing Partnership Limited (202429416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom ground floor flat with […]
The Guinness Partnership Limited (202453238)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall outside her property. A defective push-to-exit button for the lower ground floor block entrance …
Vivid Housing Limited (202342140)
Partial Maladministration
Complaint: Financial
Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background What the complaint is about The complaint is about the landlord’s […]
Complaint: Moving/Buying/Selling Home
Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom flat with her children. […]
East Midlands Housing Group Limited (202505716)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives alone in a ground floor flat. […]
Freebridge Community Housing Limited (202432825)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is an assured tenant of the landlord. The property […]
Hyde Housing Association Limited (202346113)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). …
Onward Homes Limited (202413432)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 1-bedroom ground-floor flat, which is part of […]
Origin Housing Limited (202441080)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background The resident is an assured shorthold tenant of the landlord. […]
Platform Housing Group Limited (202402211)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202333226)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. The Ombudsman has also investigated the landlord’s complaints handling.
A2Dominion Housing Group Limited (202337625)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs.
A2Dominion Housing Group Limited (202429307)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]
Clarion Housing Association Limited (202327224)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]
Clarion Housing Association Limited (202440508)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in the property which is a 2-bedroom […]
ForHousing Limited (202339136)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs following a leak.
Home Group Limited (202441591)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a 2-bedroom house. The tenancy started in […]
LiveWest Homes Limited (202417299)
Maladministration
Complaint: Managing Relations
Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]
Midland Heart Limited (202502748)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]
One Housing Group Limited (202345367)
Maladministration
Complaint: Estate Management
Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy with the landlord. The […]
One Manchester Limited (202343807)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a semi-detached house. She complained to the […]
The Community Housing Group Limited (202341258)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy and the property is […]
Thirteen Housing Group Limited (202502875)
No Maladministration
Complaint: Financial
Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident began her tenancy on 5 December 2024. She […]
Curo Places Limited (202452992)
Maladministration
Complaint: Managing Relations
Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]
Ocean Housing Limited (202339274)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lived in a 2-bedroom property. They lived with […]
Raven Housing Trust Limited (202452870)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.
Saffron Housing Trust Limited (202500059)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]
The Guinness Partnership Limited (202415543)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident is an assured tenant living in a […]
Torus62 Limited (202323182)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident was a tenant of the landlord until August 2025. It was […]
Torus62 Limited (202344614)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]
ForHousing Limited (202445978)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint.
Hexagon Housing Association Limited (202214477)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. We have also considered the landlord’s complaint handling as part of the investigation.
Home Group Limited (202428480)
No Maladministration
Complaint: Financial
Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident has lived with her daughter in a 2 bedroom […]
Hyde Housing Association Limited (202337556)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Hyde Housing Association Limited (202408862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
LiveWest Homes Limited (202500037)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about the landlord’s handling of reports of anti-social behaviour. We have also investigated the associated complaint handling.
Orbit Housing Association Limited (202413205)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in supported housing. She has complained about how […]
Paragon Asra Housing Limited (202435448)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat on the ground floor […]
The Guinness Partnership Limited (202433128)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]