Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Clarion Housing Association Limited (202347689)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for a replacement fence, designated car parking space, and a bin store at the front of his property. Staff conduct. We …
Clarion Housing Association Limited (202402062)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen cupboards and garden gate. Complaint.
Clarion Housing Association Limited (202403493)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to a brick storage shed.
Clarion Housing Association Limited (202418132)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint.
Clarion Housing Association Limited (202443190)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the property. The landlord’s complaint handling.
East Midlands Housing Group Limited (202449137)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Estuary Housing Association Limited (202340870)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the …
GreenSquareAccord Limited (202337924)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202502565)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Hyde Housing Association Limited (202333699)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
Hyde Housing Association Limited (202404865)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
Hyde Housing Association Limited (202426785)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
Hyde Housing Association Limited (202445388)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.
Irwell Valley Housing Association Limited (202325475)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
LiveWest Homes Limited (202338049)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.
Magna Housing Limited (202421874)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202402307)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A gas leak. The complaint.
Ocean Housing Limited (202451771)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the communal area. The resident’s reports of antisocial behaviour (ASB). The resident’s request for a property transfer. The resident’s complaint.
Origin Housing Limited (202419390)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. A temporary move. The resident’s complaint.
Paragon Asra Housing Limited (202339461)
Partial Maladministration
Complaint: Financial
The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have also considered the landlord’s complaint handling.
Soha Housing Limited (202318878)
Partial Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. The landlord’s handling of the resident’s request for reasonable adjustments. The landlord’s handling of the resident’s claims of insensitive and …
Soho Housing Association Limited (202411916)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
Stockport Homes Limited (202329955)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for reasonable adjustments in line with the Equality Act 2010. Handling of the associated complaint.
Stonewater Limited (202332610)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202334196)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling …
Stonewater Limited (202401522)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Stonewater Limited (202429649)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of window repairs.
The Guinness Partnership Limited (202435497)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent repair issues. Concerns about her temporary move. Complaint.
The Industrial Dwellings Society (1885) Limited (202438721)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The resident’s reports of damp and mould. The resident’s concerns in respect to the kitchen and bathroom.
The Riverside Group Limited (202343088)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.
The Riverside Group Limited (202347256)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202421339)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.
Vivid Housing Limited (202427889)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden.
Yorkshire Housing Limited (202424047)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
A2Dominion Housing Group Limited (202344448)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Cheshire Peaks & Plains Housing Trust Limited (202421499)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.
East End Homes Limited (202435034)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
ForHousing Limited (202445239)
Maladministration
Complaint: Responsive repairs/activity
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
Home Group Limited (202219606)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202442339)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s …
Hyde Housing Association Limited (202425028)
Reasonable Redress
Complaint: Financial
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202341761)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
Nottingham Community Housing Association Limited (202331741)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.
One Manchester Limited (202425038)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of …
Origin Housing Limited (202332299)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Progress Housing Association Limited (202453320)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
Stonewater Limited (202337772)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.