Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Yorkshire Housing Limited (202404784)
Maladministration
Complaint: Old Property Condition categories
The complaint is about how the landlord handled the resident’s reports of damp and mould.
B3 Living Limited (202327551)
Mediation
Complaint: Estate Management
The complaint is about the landlord’s handling of reports of restricted access to a shared area.
Bolton at Home Limited (202402454)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.
bpha Limited (202300447)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also considered the landlord’s handling of the associated complaint.
Citizen Housing Group Limited (202317398)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
GreenSquareAccord Limited (202446563)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling.
Paragon Asra Housing Limited (202300437)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202337061)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
Clarion Housing Association Limited (202336711)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202424751)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: …
GreenSquareAccord Limited (202405381)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his personal data.
Home Group Limited (202441523)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422217)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
NSAH (Alliance Homes) Limited (202412323)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.
Richmond Housing Partnership Limited (202421923)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s requests for an inspection of the external brickwork. The resident’s complaint.
Salix Homes Limited (202338063)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.
The Guinness Partnership Limited (202338277)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.
The Guinness Partnership Limited (202340208)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
Wythenshawe Community Housing Group Limited (202338453)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Abri Group Limited (202331031)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Kitchen adaptations.
One Vision Housing Limited (202437467)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.
Origin Housing Limited (202445269)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
The Riverside Group Limited (202445888)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Vivid Housing Limited (202421917)
Maladministration
Complaint: For profit
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202414474)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202406013)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202447149)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Estuary Housing Association Limited (202442489)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.
GreenSquareAccord Limited (202424976)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Paragon Asra Housing Limited (202228944)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. Request for CCTV. Request for information about a travel card and car club. Request for a prepaid envelope. Request for …
Paragon Asra Housing Limited (202421014)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour from the front door; Complaint handling.
Rochdale Boroughwide Housing Limited (202339589)
Maladministration
Complaint: Responsive repairs/activity
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Torus62 Limited (202424582)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
A2Dominion Housing Group Limited (202453488)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
Cottsway Housing Association Limited (202409367)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling …
Golding Homes Limited (202317058)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . …
Moat Homes Limited (202453000)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
TBG Open Door Limited (202451000)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
Saffron Housing Trust Limited (202331597)
No Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.
Aster Group Limited (202403568)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.
Clarion Housing Association Limited (202430240)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
Orbit Housing Association Limited (202443467)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.
Paragon Asra Housing Limited (202422993)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
The Guinness Partnership Limited (202340094)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Torus62 Limited (202417468)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in …
Vivid Housing Limited (202400024)
Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202450029)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.