Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Hexagon Housing Association Limited (202425750)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …
Clarion Housing Association Limited (202413120)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint.
Homes Plus Limited (202417689)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).
One Housing Group Limited (202420950)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202444360)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.
Places for People Group Limited (202435397)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202451598)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
Abri Group Limited (202439456)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Accent Housing Limited (202420329)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Arawak Walton Housing Association Limited (202423457)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.
bpha Limited (202415213)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of bathroom and kitchen repairs.
Chelmer Housing Partnership Limited (202416866)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Clarion Housing Association Limited (202416025)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.
Curo Places Limited (202340054)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202346558)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of part of the bathroom ceiling. The landlord’s management of asbestos on the bathroom ceiling and its response to the resident’s …
First Choice Homes Oldham Limited (202422287)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.
GreenSquareAccord Limited (202421830)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
Home Group Limited (202443954)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202506547)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Homes Plus Limited (202447589)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
Hyde Housing Association Limited (202345644)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Incommunities Limited (202407805)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Karbon Homes Limited (202316964)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints …
Karbon Homes Limited (202430991)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Karibu Community Homes Limited (202329401)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
One Housing Group Limited (202422327)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
Orbit Housing Association Limited (202347409)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.
Plymouth Community Homes Limited (202446159)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.
Stonewater Limited (202436174)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlords handling of the resident’s reports of damp and mould.
The Guinness Partnership Limited (202445258)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s …
Wandle Housing Association Limited (202416073)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.
Aster Group Limited (202450788)
No Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
Citizen Housing Group Limited (202344210)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
Clarion Housing Association Limited (202226928)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202311492)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
Clarion Housing Association Limited (202420892)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
Clarion Housing Association Limited (202423108)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
Clarion Housing Association Limited (202423789)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202342489)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s request for the installation of a wet room.
Incommunities Limited (202341257)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.
One Housing Group Limited (202444755)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202334455)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Origin Housing Limited (202347796)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Paragon Asra Housing Limited (202420260)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202451158)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
Rooftop Housing Association Limited (202430813)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
Rooftop Housing Association Limited (202441313)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Selwood Housing Society Limited (202449545)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
Southway Housing Trust (Manchester) Limited (202429505)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.