Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Yorkshire Housing Limited (202337390)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
A2Dominion Housing Group Limited (202327024)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
A2Dominion Housing Group Limited (202446368)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …
Accent Housing Limited (202340206)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.
Accent Housing Limited (202344983)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Aster Group Limited (202332051)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202419776)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with …
Cornwall Housing Limited (202443635)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also …
Freebridge Community Housing Limited (202447154)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.
GreenSquareAccord Limited (202426225)
Reasonable Redress
Complaint: Financial
The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.
LiveWest Homes Limited (202344704)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The resident’s reports about his front and back doors. The resident’s complaint.
Midland Heart Limited (202307595)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB).
Orbit Group Limited (202320553)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Richmond Housing Partnership Limited (202452094)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202346714)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
Thrive Homes Limited (202450757)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.
Together Housing Association Limited (202416577)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.
Walsall Housing Group Limited (202110945)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
Wandle Housing Association Limited (202420851)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord's handling of reports about the condition of the communal bin area.
Yorkshire Housing Limited (202420725)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.
A2Dominion Housing Group Limited (202445847)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Bolton at Home Limited (202417311)
Reasonable Redress
Complaint: Managing Relations
The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.
Chelmer Housing Partnership Limited (202216566)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.
Citizen Housing Group Limited (202344488)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
GreenSquareAccord Limited (202422349)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
GreenSquareAccord Limited (202423276)
Mediation
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
Incommunities Limited (202309239)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
Complaint: Old Property Condition categories
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
Jigsaw Homes Group Limited (202422730)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
Stonewater Limited (202445844)
Reasonable Redress
Complaint: Financial
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of …
Clarion Housing Association Limited (202311901)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202347323)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Clarion Housing Association Limited (202415814)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Clarion Housing Association Limited (202444359)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated …
Curo Places Limited (202420836)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Home Group Limited (202346602)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Orbit Group Limited (202409476)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Origin Housing Limited (202332476)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Clarion Housing Association Limited (202422247)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202337417)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
Hyde Housing Association Limited (202343866)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
Stonewater Limited (202441735)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint
Yorkshire Housing Limited (202422353)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Curo Places Limited (202335110)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Nottingham Community Housing Association Limited (202423297)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of repairs.
Paragon Asra Housing Limited (202322523)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge queries.
The Guinness Partnership Limited (202429616)
No Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202447225)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202443564)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks.