Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
bpha Limited (202417102)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202343596)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.
Eastlight Community Homes Limited (202232142)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
ForHousing Limited (202415730)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Incommunities Limited (202347575)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Paragon Asra Housing Limited (202448549)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Rooftop Housing Association Limited (202327056)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202417872)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The associated complaint.
A2Dominion Housing Group Limited (202334401)
Reasonable Redress
Complaint: Responsive repairs/activity
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
Clarion Housing Association Limited (202401899)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her neighbour’s garden was affecting her property. reports about the standard of repairs to her kitchen window …
Clarion Housing Association Limited (202421255)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation process. Complaint handling.
Freebridge Community Housing Limited (202425047)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202453111)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Hyde Housing Association Limited (202420187)
Outside Jurisdiction
Complaint: Financial
This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.
Irwell Valley Housing Association Limited (202425825)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
Jigsaw Homes Group Limited (202347973)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move process. Concerns about staff conduct. The Ombudsman has also considered the landlord's complaint handling.
Vivid Housing Limited (202336673)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
One Manchester Limited (202442781)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.
Platform Housing Group Limited (202452984)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the residents reports of noise nuisance.
Sage Rented Limited (202344731)
Partial Maladministration
Complaint: For profit
The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to 26 November 2023. The resident’s complaint.
Southway Housing Trust (Manchester) Limited (202445554)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.
The Riverside Group Limited (202416907)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
Clarion Housing Association Limited (202334429)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202334200)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of damp and mould.
Moat Homes Limited (202418213)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of kitchen repairs.
Aster Group Limited (202325757)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
Curo Places Limited (202449268)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202408066)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.
Hyde Housing Association Limited (202347343)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
Hyde Housing Association Limited (202422113)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202345927)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
LiveWest Homes Limited (202422710)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202329261)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. …
The Riverside Group Limited (202321168)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
Your Housing Group Limited (202419939)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
A2Dominion Housing Group Limited (202314196)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Accent Housing Limited (202339280)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Clarion Housing Association Limited (202328170)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202343725)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of defects reported by the resident.
Futures Housing Group Limited (202424095)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Places for People Group Limited (202327952)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
Platform Housing Group Limited (202415962)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Plus Dane Housing Limited (202336244)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
Together Housing Association Limited (202422315)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
Accent Housing Limited (202330977)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
The Wrekin Housing Group Limited (202418657)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202407217)
Reasonable Redress
Complaint: Managing Relations
The landlord’s response to the resident’s report of staff misconduct.
Wythenshawe Community Housing Group Limited (202311941)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
A2Dominion Housing Group Limited (202435432)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.