Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Stonewater Limited (202343131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.
Stonewater Limited (202403427)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint.
The Riverside Group Limited (202320401)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
A2Dominion Housing Group Limited (202344702)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.
A2Dominion Housing Group Limited (202439017)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
Accent Housing Limited (202327294)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202443991)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
East Midlands Housing Group Limited (202428486)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202450035)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202311065)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour (ASB). associated complaint.
Orbit Housing Association Limited (202428247)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: A leak from a wet room shower. External repointing and render repairs. Roof repairs. The associated complaints.
Platform Housing Group Limited (202503102)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
Richmond Housing Partnership Limited (202304450)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202403175)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The Guinness Partnership Limited (202449975)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202400144)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
A2Dominion Housing Group Limited (202418987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Clarion Housing Association Limited (202302724)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Clarion Housing Association Limited (202321417)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Clarion Housing Association Limited (202449601)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
GreenSquareAccord Limited (202336135)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202452093)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …
Midland Heart Limited (202316809)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202440384)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …
The Guinness Partnership Limited (202415282)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.
A2Dominion Housing Group Limited (202303699)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202330432)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.
A2Dominion Housing Group Limited (202420029)
Partial Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded …
A2Dominion Housing Group Limited (202451673)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202318147)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202426448)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.
One Housing Group Limited (202452263)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
Paragon Asra Housing Limited (202445075)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. …
Stockport Homes Limited (202421475)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.
The Guinness Partnership Limited (202335030)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202342019)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202316810)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202438074)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
Home Group Limited (202405842)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Hyde Housing Association Limited (202420990)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202441493)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould. Reports of issues with the heating system. Concerns about the communal laundry facility. The Ombudsman has also considered the …
One Manchester Limited (202329265)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.
Stonewater Limited (202323307)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.
Stonewater Limited (202447159)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.
Teachers’ Housing Association Limited (202430988)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
The Riverside Group Limited (202338208)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
The Riverside Group Limited (202453289)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's decision to report property damage to the police.