Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Abri Group Limited (202425919)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.
Abri Group Limited (202503845)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]
Aster Group Limited (202429120)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]
Clarion Housing Association Limited (202413276)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground maintenance. Pest control. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202347546)
Partial Maladministration
Complaint: Managing Relations
This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s front door. The landlord’s complaint handling.
Home Group Limited (202428656)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]
A2Dominion Housing Group Limited (202407929)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives in a third floor, 2 bedroom flat. There […]
Accent Housing Limited (202317282)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which is […]
Clarion Housing Association Limited (202342880)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which […]
Progress Housing Association Limited (202323072)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lived at the property at the time of […]
Square Building Trust Limited (202417742)
No Maladministration
Complaint: Estate Management
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
Stonewater Limited (202426493)
Maladministration
Complaint: Managing Relations
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
A2Dominion Housing Group Limited (202332741)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
Clarion Housing Association Limited (202444890)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202435463)
Maladministration
Complaint: Managing Relations
Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]
Onward Homes Limited (202419379)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October 2025 Background The resident lives in a second floor apartment within a block. He has […]
Clarion Housing Association Limited (202413104)
Maladministration
Complaint: Managing Relations
Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]
Clarion Housing Association Limited (202442614)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.
Dawson Housing Limited (202423189)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October 2025 Background The resident lived in the landlord’s supported accommodation from June 2023 until […]
Accent Housing Limited (202451177)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies of gas safety certificates. Handling of repairs to communal entrance doors. Response to the resident’s reports about …
Believe Housing Limited (202426844)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]
Clarion Housing Association Limited (202321530)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.
GreenSquareAccord Limited (202428371)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Incommunities Limited (202339712)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.
Moat Homes Limited (202410892)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202405280)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202340162)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
Aster Group Limited (202341575)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
A2Dominion Housing Group Limited (202339265)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the …
Clarion Housing Association Limited (202323546)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
The Guinness Partnership Limited (202329094)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
The Guinness Partnership Limited (202453050)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Clarion Housing Association Limited (202333013)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
A2Dominion Housing Group Limited (202435969)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Abri Group Limited (202424721)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.
Aster Group Limited (202419335)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.
Aster Group Limited (202430598)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.
Magna Housing Limited (202501035)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB).
Moat Homes Limited (202330131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling.
Raven Housing Trust Limited (202332085)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.
Stonewater Limited (202340286)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling
Stonewater Limited (202502138)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
The Guinness Partnership Limited (202500927)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
Torus62 Limited (202449305)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
54 North Homes Limited (202502900)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202348335)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202332172)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
Abri Group Limited (202449534)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
bpha Limited (202409252)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Bromford Flagship Limited (202328690)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.