Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.

The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.

The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.

This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.

The resident has complained about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.

The complaint is about the landlord’s handling of a shower rail repair.

The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.

The complaint is about how the landlord handled the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.

The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.

The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.