Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
One Manchester Limited (202425038)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of …
Origin Housing Limited (202332299)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Peabody Trust (202324996)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
Peabody Trust (202446469)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of …
Peabody Trust (202448851)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and …
Progress Housing Association Limited (202453320)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
Sanctuary Housing Association (202450951)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202502718)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the boiler.
Southern Housing (202404075)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202347068)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Southwark Council (202441489)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.
Southwark Council (202448650)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sovereign Network Group (202417316)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
Stonewater Limited (202337772)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.
Stonewater Limited (202343131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.
Stonewater Limited (202403427)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint.
The Riverside Group Limited (202320401)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of: Repairs and damp and mould in her bathroom and toilet. The complaint.
West Kent Housing Association (202410017)
Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.
A2Dominion Housing Group Limited (202344702)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.
A2Dominion Housing Group Limited (202439017)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
Accent Housing Limited (202327294)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
Bury Metropolitan Borough Council (202424423)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
City of Westminster Council (202440866)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports regarding staff conduct.
Clarion Housing Association Limited (202443991)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
East Midlands Housing Group Limited (202428486)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202450035)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling.
Halton Housing (202224828)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202450621)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
Leeds City Council (202413959)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.
London Borough of Brent (202453056)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).
London Borough of Lambeth (202332105)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak into the property and the associated repairs. The associated complaint.
London & Quadrant Housing Trust (202330970)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
London & Quadrant Housing Trust (202429960)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks.
London & Quadrant Housing Trust (202503275)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of reports of damp and mould.
Medway Council (202403696)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries.
Metropolitan Thames Valley Housing (MTV) (202452705)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and mould. The related complaint.
Metropolitan Thames Valley Housing (MTV) (202502432)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202311065)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour (ASB). associated complaint.
Milton Keynes Council (202314473)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack of maintenance. Difficulties accessing the garden due to issues with his path and threshold step from the property. A hole …
North Tyneside Council (202406712)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.
Notting Hill Genesis (202345841)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. Concerns about the suitability of temporary accommodation. Concerns about the theft of her daughter’s wheelchair. The Ombudsman has also looked …
Notting Hill Genesis (202346197)
Partial Maladministration
Complaint: Financial
The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds and service charges. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202420475)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store.
Notting Hill Genesis (202426470)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202428247)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: A leak from a wet room shower. External repointing and render repairs. Roof repairs. The associated complaints.
Peabody Trust (202336678)
Maladministration
Complaint: Managing Relations
The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.
Peabody Trust (202420842)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The resident’s reports of mice in the property. The resident’s Subject Access Request (SAR). The associated complaints.
Platform Housing Group Limited (202503102)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.