Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Richmond Housing Partnership Limited (202304450)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We have also considered the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202333999)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202339707)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were disposed of without his consent. We have also investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202348399)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
Southern Housing (202336213)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
Sovereign Network Group (202405516)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.
The Guinness Partnership Limited (202403175)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The Guinness Partnership Limited (202449975)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202400144)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
A2Dominion Housing Group Limited (202418987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Birmingham City Council (202337963)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Clarion Housing Association Limited (202302724)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Clarion Housing Association Limited (202321417)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Clarion Housing Association Limited (202449601)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
GreenSquareAccord Limited (202336135)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202452093)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …
Kirklees Metropolitan Borough Council (202337870)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. The associated complaint.
London Borough of Lambeth (202449187)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
Midland Heart Limited (202316809)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202440384)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …
Notting Hill Genesis (202214589)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202345853)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202425654)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202440717)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.
Sovereign Network Group (202323648)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.
The Guinness Partnership Limited (202415282)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.
Thurrock Council (202348158)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.
A2Dominion Housing Group Limited (202303699)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202330432)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.
A2Dominion Housing Group Limited (202420029)
Partial Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded …
A2Dominion Housing Group Limited (202451673)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Birmingham City Council (202419409)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.
Bristol City Council (202447805)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)
Clarion Housing Association Limited (202426448)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.
Halton Housing (202431709)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Haringey London Borough Council (202224687)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Lewisham (202408476)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated …
London & Quadrant Housing Trust (202325627)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about:
Metropolitan Thames Valley Housing (MTV) (202451146)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint.
One Housing Group Limited (202452263)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
Paragon Asra Housing Limited (202445075)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. …
Sanctuary Housing Association (202346063)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202402166)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of staff during and after a home visit. We have also investigated the landlord’s complaint handling.
Stockport Homes Limited (202421475)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.
The Guinness Partnership Limited (202335030)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Industrial Dwellings Society (1885) Limited (202342019)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Waverley Borough Council (202332453)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.