Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
The Guinness Partnership Limited (202108476)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.
Believe Housing Limited (202015829)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about:
Clarion Housing Association Limited (202017448)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.
Clarion Housing Association Limited (202107040)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Metropolitan Housing Trust Limited (202011801)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about:
Thames Valley Housing Association Limited (202108098)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Clarion Housing Association Limited (202015970)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.
Irwell Valley Housing Association Limited (202111977)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
Places for People Homes Limited (201914946)
Reasonable Redress
Complaint: Managing Relations
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
Southern Housing Group Limited (202011557)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Clarion Housing Association Limited (202001355)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …
Clarion Housing Association Limited (202015742)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Complaint: Old Property Condition migrated-2025
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
One Housing Group Limited (202110942)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Rochdale Boroughwide Housing Limited (202108668)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Salix Homes Limited (202016108)
No Maladministration
Complaint: Occupancy Rights
This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late mother's property.
One Vision Housing Limited (202004724)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling.
Paradigm Housing Group Limited (202105824)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the resident’s reports of repairs required to the walls and a boundary fence. The landlord’s decision not to reimburse the resident …
Richmond Housing Partnership Limited (202004009)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.
Rochdale Boroughwide Housing Limited (202100919)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs following leaks in the resident’s home.
The Guinness Partnership Limited (202102353)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of redecoration work to the resident’s hallway.
Vivid Housing Limited (202100151)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202009298)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Ocean Housing Limited (202015720)
Partial Maladministration
Complaint: Financial
The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns about the works it carried out, in relation to asbestos and building and safety regulation. Response to the resident’s concerns …
Clarion Housing Association Limited (202108504)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.
Guinness Housing Association Limited (202012379)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s handling of the associated complaint.
Onward Homes Limited (201915422)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the leaseholder’s reports of water ingress from the roof of his two properties; complaints handling.
Torus62 Limited (202015133)
Maladministration
Complaint: Financial
The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water charges, and its handling of enquiries about these letters and the subsequent complaint.
Vivid Housing Limited (202016990)
No Maladministration
Complaint: Managing Relations
The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint.
Hightown Housing Association Limited (202009452)
No Maladministration
Complaint: Managing Relations
The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The landlord’s response to the resident’s concerns regarding the safety of the electrical, water, drainage, and heating systems. …
Thames Valley Housing Association Limited (202016953)
Reasonable Redress
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.
Thrive Homes Limited (202102346)
Maladministration
Complaint: Estate Management
The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the standard of cleaning in the communal areas at his property and consequent request for a refund of his service charge. …
Wandle Housing Association Limited (202017622)
Outside Jurisdiction
Complaint: Financial
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section …
Sovereign Housing Association Limited (202106885)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
The Riverside Group Limited (202006904)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the level of service charges.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.
Stockport Homes Limited (202006570)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report will also address the landlord’s handling of the associated complaint.
Vivid Housing Limited (202004239)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202103372)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s …
One Housing Group Limited (202009670)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.
Origin Housing Limited (202005974)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s guidance on fire safety and cladding. Response to the resident’s request for compensation to cover his estate agent fees. Complaint …
Arawak Walton Housing Association Limited (201908574)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request to be rehoused.
Clarion Housing Association Limited (202014589)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202016583)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …
Clarion Housing Association Limited (202110940)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.
Home Group Limited (202103597)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Trafford Housing Trust Limited (202017444)
No Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.
Clarion Housing Association Limited (202016236)
Maladministration
Complaint: Estate Management
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.