Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Southern Housing Group Limited (202008692)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202006592)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.
Hyde Housing Association Limited (202012406)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Midland Heart Limited (202100495)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.
Southern Housing Group Limited (202108927)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: -
Southern Housing Group Limited (202100501)
No Maladministration
Complaint: Managing Relations
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
Home Group Limited (202107035)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.
Metropolitan Housing Trust Limited (201916108)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.
Metropolitan Housing Trust Limited (202014988)
Partial Maladministration
Complaint: Financial
The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of the resident’s staircasing request. The landlord’s associated complaint handling.
Platform Housing Group Limited (202108975)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
The Riverside Group Limited (202111607)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
A2Dominion Housing Group Limited (202005635)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
Catalyst Housing Limited (202003611)
Partial Maladministration
Complaint: Information and data management
This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.
Clarion Housing Association Limited (202012576)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hyde Housing Association Limited (201910352)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
Hyde Housing Association Limited (202005388)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.
Moat Homes Limited (202015230)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.
Nottingham Community Housing Association Limited (202005518)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. The operative’s conduct.
Notting Hill Home Ownership Limited (201907483)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects to the communal areas. The residents’ complaint about its poor communication and management of the property. The residents’ concerns raised …
Plus Dane Housing Limited (202102052)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External doors. Bathroom.
Rochdale Boroughwide Housing Limited (202108118)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not allocate the proposed property to the resident following the collapse of the mutual exchange.
Stockport Homes Limited (202000437)
Maladministration
Complaint: Managing Relations
The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should have been identified by the landlord’s mutual exchange inspection. How the landlord handled the formal complaint.
Walsall Housing Group Limited (202009396)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
Whitefriars Housing Group Limited (201910096)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Chelmer Housing Partnership Limited (202001978)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hightown Housing Association Limited (201915457)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of …
Shepherds Bush Housing Association Limited (202005721)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Living Limited (202008903)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of boiler repairs at the property.
The Riverside Group Limited (202012509)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
LiveWest Homes Limited (202001044)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the resident about asbestos in the property; property insulation works; the related complaint.
LiveWest Homes Limited (202104369)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). The effect of the ASB on the resident’s health.
One Manchester Limited (201913776)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system.
The Guinness Partnership Limited (202006419)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.
Vale of Aylesbury Housing Trust Limited (201912723)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about:
Metropolitan Housing Trust Limited (202015295)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about how the landlord handled her reports of repairs needed to the wet room.
Paragon Asra Housing Limited (202102094)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling.
Places for People Group Limited (202008282)
No Maladministration
Complaint: Financial
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Trafford Housing Trust Limited (202015189)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.
Clarion Housing Association Limited (202102434)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Hyde Housing Association Limited (202013293)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.
Hyde Housing Association Limited (202103486)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
GreenSquareAccord Limited (202103826)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns the fulfilment of the terms of a self-build scheme.
One Vision Housing Limited (202105472)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing.
Orbit Housing Association Limited (202100415)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns about the extractor fan in his kitchen. associated complaint.
Clarion Housing Association Limited (202007157)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint handling.
Clarion Housing Association Limited (202008559)
Maladministration
Complaint: Financial
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
Metropolitan Housing Trust Limited (202012142)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.
Onward Homes Limited (202107633)
Outside Jurisdiction
Complaint: Financial
The complaint concerns an increase in service charges.
Beyond Housing Limited (202009831)
No Maladministration
Complaint: Financial
The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The landlord’s response to the resident’s concern that the feedback survey he had completed in November 2019 had been altered by …