Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
EMH Housing and Regeneration Limited (202108164)
Reasonable Redress
Complaint: Estate Management
REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Home Group Limited (202009145)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.
One Manchester Limited (202103295)
No Maladministration
Complaint: Financial
The complaint refers to: The landlord’s response to the resident’s concerns about the administration of her rent account in 2019 and 2020. The resident’s concerns about the administration of her rent account in 2015-16. The resident’s request for a rent …
Southern Housing Group Limited (202000414)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of:
Torus62 Limited (202016458)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord: Responded to the resident’s report of antisocial behaviour (ASB). Managed its correspondence with the resident during the complaint.
Abri Group Limited (202004696)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation has also considered the landlord’s complaints handling.
Home Group Limited (202016837)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
Platform Housing Group Limited (202105359)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
Six Town Housing Limited (202104733)
No Maladministration
Complaint: Financial
The complaint is about: The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The landlord’s response to the resident’s concerns over the number and size of the bedrooms in …
Arcon Housing Association Limited (202001719)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns regarding a breach in confidentiality. Complaint handling.
Thames Valley Housing Association Limited (202013361)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling.
The Guinness Partnership Limited (202104385)
Outside Jurisdiction
Complaint: Managing Relations
The resident complained about landlord’s management of a deceased neighbour’s property.
Hyde Housing Association Limited (202007775)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Lincolnshire Housing Partnership Limited (202102815)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent.
Pine Court Housing Association Limited (202016974)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of the resident’s complaint about her housing transfer, antisocial behaviour, and customer service.
The Guinness Partnership Limited (202016448)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.
Wandle Housing Association Limited (202004305)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s concerns regarding the administration of service charges. Response to the resident’s concerns regarding the Neighbourhood Officer. Complaint handling.
Clarion Housing Association Limited (202001457)
Partial Maladministration
Complaint: Financial
The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about repairs to a dormer window at the building. The landlord’s response to the resident’s enquiries about repairs to a communal …
Origin Housing Limited (201904893)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control scheme; the related complaint.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
LiveWest Homes Limited (202016064)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
Metropolitan Housing Trust Limited (202007353)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. complaint about the above matter.
Midland Heart Limited (202107053)
Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.
One Housing Group Limited (202103557)
Maladministration
Complaint: Financial
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Orbit Housing Association Limited (202101334)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management transfer for this and for medical reasons.
Home Group Limited (202008992)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge the resident had to pay during the covid-19 lockdown when he says services were not provided. The landlord’s response to …
Midland Heart Limited (202011922)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Aster Group Limited (202012522)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling of repairs to the resident’s hot water system at the property.
Clarion Housing Association Limited (202104088)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Home Group Limited (202006473)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
Metropolitan Housing Trust Limited (202104137)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.
Network Homes Limited (201915458)
Outside Jurisdiction
Complaint: Estate Management
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Paragon Asra Housing Limited (202006279)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the liability for fees arising during the sale of a property.
The Riverside Group Limited (202101133)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Thirteen Housing Group Limited (202004485)
No Maladministration
Complaint: Financial
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
Yorkshire Housing Limited (202011216)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the resident around the uncapping of gas and electricity. antisocial behaviour (ASB). the resident not …
Paragon Asra Housing Limited (202105810)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.
Clarion Housing Association Limited (202010222)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
Clarion Housing Association Limited (202016831)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling complaint handling.
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Metropolitan Housing Trust Limited (202009401)
Maladministration
Complaint: Financial
The complaint is about: The landlord’s administration of the resident’s rent and service charge account, including its response to her queries. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202011840)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs and associated damage. The landlord’s complaint handling.
Clarion Housing Association Limited (202004806)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon monoxide detector, replacement of a rusty radiator, bathroom wall cracks, replacement of a towel handle, and replacement of a vacuum …
Cobalt Housing Limited (202006302)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the property in or around 2013/2014.
Cobalt Housing Limited (202006936)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident's Subject Access Request (SAR). Allegations made against the resident and the landlord’s decision to terminate her tenancy. The landlord’s handling of the resident's reports of Anti-Social Behaviour (ASB). The Ombudsman …
Home Group Limited (202006923)
Partial Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s reports about the faulty front entry gate. the resident’s reports regarding graffiti and fly tipping. the resident’s reports regarding parking …
Irwell Valley Housing Association Limited (202004776)
Outside Jurisdiction
Complaint: Managing Relations
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Metropolitan Housing Trust Limited (202010486)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of works needed to the resident’s boiler.
Metropolitan Housing Trust Limited (202013128)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.
Nottingham Community Housing Association Limited (201905934)
Partial Maladministration
Complaint: Estate Management
The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ response to their reports of the smell of cigarettes and alleged drug taking entering their home.