Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Peabody Enterprises Limited (202009487)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs following a leak.
Guinness Housing Association Limited (202100589)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a leak. Handling of the associated complaint.
Midland Heart Limited (202002627)
Maladministration
Complaint: Managing Relations
The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.
Southway Housing Trust (Manchester) Limited (202100627)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202014535)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
Clarion Housing Association Limited (202015630)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.
Clarion Housing Association Limited (202008232)
Reasonable Redress
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Clarion Housing Association Limited (202105772)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water following a leak in her property. The reports of damp and …
Hyde Housing Association Limited (202015952)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports about:
Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299)
Reasonable Redress
Complaint: Managing Relations
The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
Stonewater Limited (202000534)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Yorkshire Housing Limited (202016536)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s service charge enquiries. Complaints handling.
Hyde Housing Association Limited (202102587)
Outside Jurisdiction
Complaint: Financial
The complaint is about an increase of rent, which the resident believes has been set too high.
Metropolitan Housing Trust Limited (202006693)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in responding to the resident’s reports of repairs required to the roof at the property. The landlord’s complaints handling.
The Riverside Group Limited (202110808)
Outside Jurisdiction
Complaint: Financial
The complaint is about an increase of service charges.
Elim Housing Association Limited (201809906)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; b. allegations of discriminatory practice on the part of the landlord; c. the landlord’s response to the resident’s reports about: …
Home Group Limited (202012233)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Nehemiah United Churches Housing Association Limited (202011019)
Outside Jurisdiction
Complaint: Financial
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Sovereign Living Limited (202102355)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: repairs required to the garden wall of the resident’s property. The formal complaint into the matter.
Wandle Housing Association Limited (202014677)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.
Yorkshire Housing Limited (202107303)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint handling.
Clarion Housing Association Limited (202011935)
Partial Maladministration
Complaint: Financial
The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not permitted access to communal areas. The landlord’s failure to tell the resident of the sinking fund she would …
Whitefriars Housing Group Limited (202004594)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in …
Clarion Housing Association Limited (202100430)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. The landlord’s handling of the resident’s associated complaint.
Metropolitan Housing Trust Limited (202003067)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Nottingham Community Housing Association Limited (202009349)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Paragon Asra Housing Limited (202103899)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal areas.
East Midlands Housing Group Limited (202108432)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Guinness Housing Association Limited (202012044)
Reasonable Redress
Complaint: Financial
This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.
Complaint: Old Property Condition migrated-2025
The complaint is about the handling of an outstanding repair to the fence.
Onward Homes Limited (202014978)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the increase in service charges.
Torus62 Limited (202105491)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.
Thames Valley Housing Association Limited (202102166)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
Abri Group Limited (202006482)
Partial Maladministration
Complaint: Managing Relations
The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an insecure electrical socket. Repairs to the door of a kitchen unit and a kitchen drawer. The resident has complained about …
Clarion Housing Association Limited (202009639)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s response to her reports of repairs required at the property.
LiveWest Homes Limited (202106088)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints handling.
Metropolitan Housing Trust Limited (201912638)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Bromford Housing Group Limited (202105409)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
Clarion Housing Association Limited (201907892)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Onward Homes Limited (202107736)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to the Energy Performance Certificate (EPC). request for a property transfer.
Paragon Asra Housing Limited (202107245)
Mediation
Complaint: Managing Relations
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
The Riverside Group Limited (201815919)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Abri Group Limited (202003525)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202101750)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; …
Hyde Housing Association Limited (202009363)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of repairs to the property.
Moat Homes Limited (202104430)
No Maladministration
Complaint: Financial
The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal areas of his building. The landlord’s response to the resident’s reports about the standard of the cyclical painting and decoration …