Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Islington (202330834)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.
London Borough of Wandsworth (202329149)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
London Borough of Wandsworth (202419149)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling.
Rotherham Metropolitan Borough Council (202331664)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.
Gravesham Borough Council (202322422)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the resident’s complaint.
Haringey London Borough Council (202332464)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Islington (202316635)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s mutual exchange.
London Borough of Lambeth (202422146)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202314857)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202423875)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.
Gateshead Metropolitan Borough Council (202202659)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202327825)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
London Borough of Islington (202326274)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.
Haringey London Borough Council (202331177)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
London Borough of Islington (202331959)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Redbridge (202218043)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
Crawley Borough Council (202426918)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
London Borough of Barking and Dagenham (202224928)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
London Borough of Camden Council (202322301)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Sutton (202420779)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Redditch Borough Council (202331009)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202328355)
No Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
London Borough of Camden Council (202423527)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
London Borough of Islington (202325132)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.
London Borough of Islington (202331875)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
Royal Borough of Kingston Upon Thames (202332318)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of …
Barnsley Metropolitan Borough Council (202316004)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
London Borough of Islington (202326139)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
London Borough of Lambeth (202300177)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Rochdale Boroughwide Housing Limited (202329287)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.
London Borough of Barking and Dagenham (202319660)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202226957)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Hammersmith and Fulham (202325833)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Islington (202423374)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall.
London Borough of Lewisham (202301512)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of staff misconduct. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202423546)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about asbestos. Reports of rubbish left in the garden. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202218328)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
Haringey London Borough Council (202307195)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202415446)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
London Borough of Hounslow (202422936)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202312470)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about:
London Borough of Lambeth (202329146)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
London Borough of Tower Hamlets (202331416)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
Royal Borough of Kingston Upon Thames (202326374)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s decision not to replace the resident’s garden fence.
Kirklees Metropolitan Borough Council (202322413)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
London Borough of Croydon (202331071)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202315909)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
Barnsley Metropolitan Borough Council (202402589)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.