Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Enfield (202405358)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request to be rehoused. the resident’s request to repair and replace the boiler. the resident’s request for an investigation and action …
London Borough of Hammersmith and Fulham (202403177)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by subsidence issues at the property. The associated complaint.
London Borough of Harrow (202325538)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs.
London Borough of Havering Council (202312359)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication about rent arrears. We have also considered the landlord’s complaint handling.
London Borough of Newham (202301460)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. the associated complaint.
London Borough of Wandsworth (202401648)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
Luton Borough Council (202420326)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
Waverley Borough Council (202325469)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external repairs, and recharge concerns. Aids and adaptations queries. Reports of cooker issues. Safeguarding concerns. Associated complaints.
Barnsley Metropolitan Borough Council (202407070)
Reasonable Redress
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of a replacement electric fire.
London Borough of Hackney (202415136)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Islington (202421585)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint.
London Borough of Lambeth (202223933)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Lambeth (202225033)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.
London Borough of Waltham Forest (202436925)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the …
Royal Borough Of Greenwich (202323784)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s request for a replacement back fence. The associated complaint.
Sandwell Metropolitan Borough Council (202421293)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202337480)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
London Borough of Camden Council (202326521)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202318964)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
London Borough of Lewisham (202428707)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
London Borough of Newham (202232963)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
London Borough of Camden Council (202331237)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
London Borough of Tower Hamlets (202300813)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
London Borough of Islington (202323888)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Islington (202327101)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
London Borough of Islington (202418604)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it to carry out repairs to the windows and doors.
London Borough of Lambeth (202431586)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202324924)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of residue in the property.
London Borough of Lambeth (202322692)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202408323)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.
Royal Borough Of Greenwich (202422350)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The subsequent damp and mould.
Stevenage Borough Council (202412705)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s:
London Borough of Newham (202406771)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Royal Borough Of Greenwich (202329847)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.
Haringey London Borough Council (202324341)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
London Borough of Camden Council (202329817)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202306806)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.
London Borough of Lambeth (202321721)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202329072)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
London Borough of Barking and Dagenham (202326813)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202404302)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
London Borough of Islington (202424420)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request to be rehomed.
London Borough of Newham (202421004)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.
Rochdale Boroughwide Housing Limited (202323133)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Stevenage Borough Council (202300243)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the …
Basildon Borough Council (202320344)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
London Borough of Hammersmith and Fulham (202423217)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.
Sandwell Metropolitan Borough Council (202417491)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s request for a fence.
Royal Borough of Kingston Upon Thames (202422490)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of a gas safety inspection.
Ipswich Borough Council (202326517)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.