Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Havering Council (202323075)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
London Borough of Havering Council (202340938)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202323039)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.
Waverley Borough Council (202322576)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.
Haringey London Borough Council (202321928)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202410898)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London Borough of Tower Hamlets (202202779)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the information provided in the landlord’s end of year service charge summaries.
Broxtowe Borough Council (202330775)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Dudley Metropolitan Borough Council (202227853)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of a tenancy fraud investigation.
London Borough of Lambeth (202234540)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
London Borough of Tower Hamlets (202435924)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
London Borough of Lambeth (202336003)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London Borough of Redbridge (202320807)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint.
London Borough of Hammersmith and Fulham (202306618)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the balcony in the previous property. The landlord’s handling of damp and mould at the previous property. The landlord’s handling of …
Dudley Metropolitan Borough Council (202327564)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Haringey London Borough Council (202338198)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Kirklees Metropolitan Borough Council (202414629)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202419450)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Camden Council (202317709)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
London Borough of Camden Council (202410608)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202413663)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around …
London Borough of Islington (202422140)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
London Borough of Barking and Dagenham (202326483)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.
London Borough of Barnet (202424126)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of leaks, damp and mould.
London Borough of Hackney (202417345)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.
London Borough of Hackney (202425669)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.
London Borough of Lambeth (202325251)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to an alternative property. The resident’s request for a parking permit at the decant property. We have also considered the landlord’s …
London Borough of Lambeth (202424802)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.
London Borough of Lambeth (202428770)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support needs. The Ombudsman has also considered the landlord’s handling of the complaint.
London Borough of Lambeth (202434327)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Waltham Forest (202424336)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding repairs.
London Borough of Wandsworth (202330253)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property.
Eastbourne Borough Council (202330568)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.
Haringey London Borough Council (202342751)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the lifts being out of service. The resident’s request to be rehoused. The resident’s complaint.
London Borough of Hackney (202328406)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202421435)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.
London Borough of Islington (202326754)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.
London Borough of Lambeth (202329603)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
London Borough of Lewisham (202217704)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.
Slough Borough Council (202305272)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202325584)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Barnet (202326593)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage.
London Borough of Camden Council (202310255)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
London Borough of Camden Council (202348136)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202331276)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door. Reports that the shower was not draining properly. We have also considered the landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202424401)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
Haringey London Borough Council (202423177)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202215702)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]