Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,868 of 16,227 decisions matching "trust"

London & Quadrant Housing Trust (202517536) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202517536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident experienced boiler breakdowns for several years. She […]
Case 202517536 · 19 Jan 2026
London & Quadrant Housing Trust (202402232) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident has lived in a ground floor flat […]
Case 202402232 · 16 Jan 2026
London & Quadrant Housing Trust (202442705) No Maladministration
Complaint: Managing Relations
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Case 202442705 · 15 Jan 2026
London & Quadrant Housing Trust (202528173) Maladministration
Complaint: Managing Relations
Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]
Case 202528173 · 14 Jan 2026
London & Quadrant Housing Trust (202524014) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident reported anti-social behaviour (ASB) to the landlord […]
Case 202524014 · 13 Jan 2026
London & Quadrant Housing Trust (202341427) Maladministration
Complaint: Managing Relations
Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]
Case 202341427 · 12 Jan 2026
Newlon Housing Trust (202400640) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident reported subletting and reports of antisocial behaviour (ASB) from […]
Case 202400640 · 12 Jan 2026
London & Quadrant Housing Trust (202514409) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Case 202514409 · 9 Jan 2026
Weaver Vale Housing Trust Limited (202305105) No Maladministration
Complaint: Estate Management
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Case 202305105 · 9 Jan 2026
London & Quadrant Housing Trust (202425018) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In September 2024 the resident moved into the property […]
Case 202425018 · 8 Jan 2026
Peabody Trust (202324261) Partial Maladministration
Complaint: Financial
Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background From March 2020, the resident made repeated requests for service charge breakdowns. On […]
Case 202324261 · 8 Jan 2026
Peabody Trust (202439814) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has occupied the property since December 2007 with her 2 […]
Case 202439814 · 8 Jan 2026
Peabody Trust (202506211) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident moved in to the property in November 2023 and she […]
Case 202506211 · 7 Jan 2026
London & Quadrant Housing Trust (202231407) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported a leak from the kitchen sink […]
Case 202231407 · 5 Jan 2026
London & Quadrant Housing Trust (202430425) Maladministration
Complaint: Managing Relations
Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]
Case 202430425 · 5 Jan 2026
Peabody Trust (202333688) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported ongoing damp and mould in her property. She complained […]
Case 202333688 · 5 Jan 2026
London & Quadrant Housing Trust (202406939) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background From September 2023, the resident raised concerns about poor quality […]
Case 202406939 · 23 Dec 2025
London & Quadrant Housing Trust (202410679) Maladministration
Complaint: Managing Relations
Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported damp and mould in his property, which […]
Case 202410679 · 23 Dec 2025
London & Quadrant Housing Trust (202433861) Maladministration
Complaint: Managing Relations
Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant Date 22 December 2025 Background In March 2023, the resident said that the landlord’s […]
Case 202433861 · 23 Dec 2025
London & Quadrant Housing Trust (202519148) Maladministration
Complaint: Managing Relations
Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]
Case 202519148 · 22 Dec 2025
Peabody Trust (202318374) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident has reported recurring leaks affecting the bathroom and kitchen in […]
Case 202318374 · 22 Dec 2025
London & Quadrant Housing Trust (202509263) Maladministration
Complaint: Managing Relations
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Case 202509263 · 19 Dec 2025
London & Quadrant Housing Trust (202511036) Maladministration
Complaint: Managing Relations
Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]
Case 202511036 · 19 Dec 2025
Peabody Trust (202325938) Maladministration
Complaint: Financial
Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The landlord is not the freeholder of the property. The freeholder uses an […]
Case 202325938 · 18 Dec 2025
Peabody Trust (202437141) Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Case 202437141 · 18 Dec 2025
London & Quadrant Housing Trust (202337029) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Case 202337029 · 17 Dec 2025
London & Quadrant Housing Trust (202427871) Maladministration
Complaint: Managing Relations
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
Case 202427871 · 17 Dec 2025
London & Quadrant Housing Trust (202439342) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Case 202439342 · 17 Dec 2025
London & Quadrant Housing Trust (202407152) Maladministration
Complaint: Managing Relations
The landlord had not acknowledged and responded to the resident’s property damage complaint in time and delivered a stage 2 response late. While it acknowledged the delay and offered compensation, this did not fully recognise its failings.
Case 202407152 · 16 Dec 2025
London & Quadrant Housing Trust (202510197) Maladministration
Complaint: Managing Relations
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Case 202510197 · 16 Dec 2025
Peabody Trust (202334726) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident had physical and mental health issues, which the landlord had […]
Case 202334726 · 16 Dec 2025
Peabody Trust (202453374) Partial Maladministration
Complaint: Financial
Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The property is a 2-bedroom flat located on the second floor of […]
Case 202453374 · 16 Dec 2025
London & Quadrant Housing Trust (202417994) Maladministration
Complaint: Managing Relations
Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has advised the Ombudsman that she has […]
Case 202417994 · 15 Dec 2025
London & Quadrant Housing Trust (202423708) Maladministration
Complaint: Managing Relations
Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]
Case 202423708 · 15 Dec 2025
London & Quadrant Housing Trust (202443457) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 3-bedroom flat on the […]
Case 202443457 · 15 Dec 2025
London & Quadrant Housing Trust (202504224) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her family. Her son has […]
Case 202504224 · 15 Dec 2025
London & Quadrant Housing Trust (202507822) Maladministration
Complaint: Managing Relations
Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident’s boiler was turned off by a contractor as […]
Case 202507822 · 15 Dec 2025
London & Quadrant Housing Trust (202344966) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202344966 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident has lived in a ground floor flat in the […]
Case 202344966 · 12 Dec 2025
Watford Community Housing Trust (202432882) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in the top floor flat with her children […]
Case 202432882 · 12 Dec 2025
London & Quadrant Housing Trust (202411603) Maladministration
Complaint: Managing Relations
Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident complained about damp, mould, and the need […]
Case 202411603 · 11 Dec 2025
London & Quadrant Housing Trust (202423673) Maladministration
Complaint: Managing Relations
Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]
Case 202423673 · 11 Dec 2025
London & Quadrant Housing Trust (202448010) Maladministration
Complaint: Managing Relations
Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident raised a complaint with the landlord about […]
Case 202448010 · 11 Dec 2025
London & Quadrant Housing Trust (202504543) Maladministration
Complaint: Managing Relations
Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 11 December 2025 Background On 3 November 2023 the resident reported a leak from the […]
Case 202504543 · 11 Dec 2025
London & Quadrant Housing Trust (202413110) Maladministration
Complaint: Managing Relations
Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with a joint tenant and her daughter. […]
Case 202413110 · 10 Dec 2025
London & Quadrant Housing Trust (202511313) Maladministration
Complaint: Managing Relations
Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with her child in the ground […]
Case 202511313 · 10 Dec 2025
Newlon Housing Trust (202409972) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident has experienced ongoing damp issues in his property. He complained […]
Case 202409972 · 10 Dec 2025
London & Quadrant Housing Trust (202401445) Mediation
Complaint: Financial
Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The landlord sent an annual rent review letter to […]
Case 202401445 · 9 Dec 2025
London & Quadrant Housing Trust (202447122) Maladministration
Complaint: Managing Relations
Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her daughter in a ground floor […]
Case 202447122 · 9 Dec 2025
London & Quadrant Housing Trust (202339725) Maladministration
Complaint: Managing Relations
Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background In 2023 the resident reported to the landlord noise […]
Case 202339725 · 8 Dec 2025
Peabody Trust (202338083) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 December 2025 Background The resident wanted the landlord to replace the front door in 2024. […]
Case 202338083 · 5 Dec 2025