Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,868 of 16,227 decisions matching "trust"

London & Quadrant Housing Trust (202336258) Mediation
Complaint: Old Property Condition categories
Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives with her daughter who has a […]
Case 202336258 · 10 Nov 2025
Peabody Trust (202315057) Maladministration
Complaint: Managing Relations
Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November 2025 Background The resident is a leaseholder of the landlord. He complained to the landlord […]
Case 202315057 · 10 Nov 2025
Bromsgrove District Housing Trust Limited (202447551) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident has been a tenant of the landlord at […]
Case 202447551 · 6 Nov 2025
Peabody Trust (202410474) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives alone in a 2 bed third floor flat. In […]
Case 202410474 · 6 Nov 2025
London & Quadrant Housing Trust (202321581) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]
Case 202321581 · 31 Oct 2025
Peabody Trust (202302435) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Case 202302435 · 31 Oct 2025
Peabody Trust (202315937) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]
Case 202315937 · 31 Oct 2025
Peabody Trust (202319517) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]
Case 202319517 · 31 Oct 2025
Peabody Trust (202336108) Maladministration
Complaint: Managing Relations
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Case 202336108 · 31 Oct 2025
Peabody Trust (202421763) Maladministration
Complaint: Managing Relations
Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]
Case 202421763 · 31 Oct 2025
Peabody Trust (202429291) Maladministration
Complaint: Managing Relations
Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]
Case 202429291 · 31 Oct 2025
London & Quadrant Housing Trust (202323380) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives alone in sheltered accommodation. The landlord […]
Case 202323380 · 30 Oct 2025
London & Quadrant Housing Trust (202338725) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date 30 October 2025 Background The resident lives in a first-floor flat. She and other neighbours […]
Case 202338725 · 30 Oct 2025
London & Quadrant Housing Trust (202421521) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a block of flats and has […]
Case 202421521 · 30 Oct 2025
London & Quadrant Housing Trust (202440302) Maladministration
Complaint: Estate Management
Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor flat with communal […]
Case 202440302 · 30 Oct 2025
Peabody Trust (202339268) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339268 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 October 2025 Background The resident is a leaseholder of the landlord, under a shared ownership […]
Case 202339268 · 30 Oct 2025
Peabody Trust (202427718) Reasonable Redress
Complaint: Financial
Decision Case ID 202427718 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident occupies a 2-bedroom flat under a shared ownership lease. The resident […]
Case 202427718 · 30 Oct 2025
Lancaster City Council (202342337) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 October 2025 Background The resident has held the assured tenancy in trust for her […]
Case 202342337 · 29 Oct 2025
London & Quadrant Housing Trust (202334890) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The landlord was aware of a damp bedroom wall […]
Case 202334890 · 29 Oct 2025
London & Quadrant Housing Trust (202334980) No Maladministration
Complaint: Managing Relations
Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]
Case 202334980 · 29 Oct 2025
London & Quadrant Housing Trust (202431732) Maladministration
Complaint: Managing Relations
Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat. The resident […]
Case 202431732 · 29 Oct 2025
London & Quadrant Housing Trust (202502269) Maladministration
Complaint: Managing Relations
Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a lower-ground floor flat owned […]
Case 202502269 · 29 Oct 2025
Peabody Trust (202427526) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 Background The resident is a leaseholder. The property is an upstairs flat in a […]
Case 202427526 · 29 Oct 2025
Peabody Trust (202453272) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident reports having mobility and mental health issues. The property had […]
Case 202453272 · 29 Oct 2025
London & Quadrant Housing Trust (202339629) Maladministration
Complaint: Managing Relations
Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident reported damp and mould in December 2023, and […]
Case 202339629 · 28 Oct 2025
London & Quadrant Housing Trust (202429630) Maladministration
Complaint: Managing Relations
Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 28 October 2025 Background The resident lives in a 2-bedroomed flat on the top […]
Case 202429630 · 28 Oct 2025
London & Quadrant Housing Trust (202445695) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives with her young son in a 2-bedroom […]
Case 202445695 · 28 Oct 2025
Newlon Housing Trust (202338058) Maladministration
Complaint: Managing Relations
Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The property is a 2-bedroom first floor flat. The resident has lived […]
Case 202338058 · 28 Oct 2025
Peabody Trust (202502124) Partial Maladministration
Complaint: Financial
Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord. This is a 2-bedroom […]
Case 202502124 · 28 Oct 2025
London & Quadrant Housing Trust (202333178) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The resident has been a leaseholder of a 3rd floor […]
Case 202333178 · 27 Oct 2025
London & Quadrant Housing Trust (202348669) Maladministration
Complaint: Managing Relations
Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]
Case 202348669 · 27 Oct 2025
London & Quadrant Housing Trust (202429008) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Case 202429008 · 27 Oct 2025
Peabody Trust (202419862) Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The property is a 3-bed flat in a converted house. What the complaint is […]
Case 202419862 · 27 Oct 2025
London & Quadrant Housing Trust (202234897) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
Case 202234897 · 24 Oct 2025
London & Quadrant Housing Trust (202316939) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
Case 202316939 · 24 Oct 2025
London & Quadrant Housing Trust (202410929) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Case 202410929 · 24 Oct 2025
London & Quadrant Housing Trust (202406545) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1 bedroom basement flat. […]
Case 202406545 · 23 Oct 2025
London & Quadrant Housing Trust (202503931) Maladministration
Complaint: Managing Relations
Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]
Case 202503931 · 23 Oct 2025
London & Quadrant Housing Trust (202503991) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Case 202503991 · 23 Oct 2025
London & Quadrant Housing Trust (202318898) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a ground-floor flat owned by the […]
Case 202318898 · 22 Oct 2025
London & Quadrant Housing Trust (202327840) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 October 2025 Background The resident is a leaseholder of a 1-bedroom flat owned […]
Case 202327840 · 20 Oct 2025
London & Quadrant Housing Trust (202339416) Maladministration
Complaint: Managing Relations
Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Case 202339416 · 20 Oct 2025
London & Quadrant Housing Trust (202409790) Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint.
Case 202409790 · 20 Oct 2025
London & Quadrant Housing Trust (202413687) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 4th floor flat. In […]
Case 202413687 · 20 Oct 2025
London & Quadrant Housing Trust (202426691) Maladministration
Complaint: Managing Relations
Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]
Case 202426691 · 17 Oct 2025
London & Quadrant Housing Trust (202502221) Maladministration
Complaint: Managing Relations
Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]
Case 202502221 · 17 Oct 2025
Peabody Trust (202445643) Maladministration
Complaint: Managing Relations
Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]
Case 202445643 · 17 Oct 2025
Raven Housing Trust Limited (202452870) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.
Case 202452870 · 17 Oct 2025
Saffron Housing Trust Limited (202500059) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]
Case 202500059 · 17 Oct 2025
London & Quadrant Housing Trust (202341595) No Maladministration
Complaint: Managing Relations
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
Case 202341595 · 16 Oct 2025