Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,868 of 16,227 decisions matching "trust"

Peabody Trust (202440643) Maladministration
Complaint: Managing Relations
Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident became a tenant of the landlord in October 2021. The […]
Case 202440643 · 5 Dec 2025
Peabody Trust (202333934) Partial Maladministration
Complaint: Financial
Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident bought his complaint to us as an individual member of a group […]
Case 202333934 · 3 Dec 2025
Peabody Trust (202333338) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Case 202333338 · 2 Dec 2025
Southway Housing Trust (Manchester) Limited (202401793) Maladministration
Complaint: Managing Relations
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Case 202401793 · 1 Dec 2025
London & Quadrant Housing Trust (202400007) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]
Case 202400007 · 28 Nov 2025
Peabody Trust (202229691) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has been a tenant of the landlord since 2010. The […]
Case 202229691 · 28 Nov 2025
Peabody Trust (202311315) Mediation
Complaint: Financial
Decision Case ID 202311315 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident had worked with the landlord to correct errors in her […]
Case 202311315 · 28 Nov 2025
Peabody Trust (202311461) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202311461 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The leaseholders live in a ground floor flat. They raised repeated concerns with the […]
Case 202311461 · 28 Nov 2025
Peabody Trust (202330792) No Maladministration
Complaint: Information and data management
Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident is a shared-ownership leaseholder of a 1 bed ground floor flat. […]
Case 202330792 · 28 Nov 2025
London & Quadrant Housing Trust (202342892) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background In February 2024 the resident reported the reappearance of a […]
Case 202342892 · 27 Nov 2025
London & Quadrant Housing Trust (202412013) No Maladministration
Complaint: Managing Relations
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Case 202412013 · 27 Nov 2025
Peabody Trust (202320040) Reasonable Redress
Complaint: Financial
Decision Case ID 202320040 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The landlord uses an External Managing Agent (EMA) to provide services. The resident complained […]
Case 202320040 · 27 Nov 2025
Peabody Trust (202400765) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with his wife and child. The landlord said it had […]
Case 202400765 · 27 Nov 2025
Saffron Housing Trust Limited (202502260) Maladministration
Complaint: Managing Relations
Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. […]
Case 202502260 · 27 Nov 2025
London & Quadrant Housing Trust (202331981) Maladministration
Complaint: Managing Relations
Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]
Case 202331981 · 26 Nov 2025
London & Quadrant Housing Trust (202333912) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident’s property is within a converted house. She […]
Case 202333912 · 26 Nov 2025
London & Quadrant Housing Trust (202345851) Maladministration
Complaint: Estate Management
Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]
Case 202345851 · 26 Nov 2025
London & Quadrant Housing Trust (202428005) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Case 202428005 · 26 Nov 2025
Peabody Trust (202325539) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident lives in a flat with her adult son and daughter. […]
Case 202325539 · 26 Nov 2025
Peabody Trust (202409860) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The property is a flat in a 4-storey, purpose-built block. The landlord has confirmed […]
Case 202409860 · 26 Nov 2025
Peabody Trust (202446687) Maladministration
Complaint: Managing Relations
Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]
Case 202446687 · 26 Nov 2025
Peabody Trust (202506546) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a bedsit flat within a block of flats. […]
Case 202506546 · 26 Nov 2025
London & Quadrant Housing Trust (202447613) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a one-bedroom property on the fifth […]
Case 202447613 · 25 Nov 2025
Peabody Trust (202332699) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 Background The resident is a shared ownership leaseholder of a flat. The resident reported […]
Case 202332699 · 25 Nov 2025
Peabody Trust (202448157) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident reported a reoccurrence of damp and mould, just prior to a […]
Case 202448157 · 25 Nov 2025
Saffron Housing Trust Limited (202415144) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exchange. […]
Case 202415144 · 25 Nov 2025
Watford Community Housing Trust (202207230) Maladministration
Complaint: Financial
Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has been represented by her father in respect of […]
Case 202207230 · 25 Nov 2025
London & Quadrant Housing Trust (202338305) Maladministration
Complaint: Managing Relations
Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a top floor, 2-bedroom flat. She […]
Case 202338305 · 24 Nov 2025
London & Quadrant Housing Trust (202507040) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident told the landlord she was experiencing anti social […]
Case 202507040 · 24 Nov 2025
Peabody Trust (202431209) Maladministration
Complaint: Managing Relations
Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]
Case 202431209 · 24 Nov 2025
Peabody Trust (202441501) Maladministration
Complaint: Managing Relations
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Case 202441501 · 24 Nov 2025
Cheshire Peaks & Plains Housing Trust Limited (202413754) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]
Case 202413754 · 21 Nov 2025
London & Quadrant Housing Trust (202430309) Maladministration
Complaint: Managing Relations
Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 21 November 2025 Background The resident lives in a flat with her 2 […]
Case 202430309 · 21 Nov 2025
London & Quadrant Housing Trust (202406843) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives with her child in a flat […]
Case 202406843 · 20 Nov 2025
London & Quadrant Housing Trust (202333027) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 November 2025 Background The resident was permanently rehoused in September 2025. The […]
Case 202333027 · 19 Nov 2025
Peabody Trust (202216787) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Case 202216787 · 19 Nov 2025
Peabody Trust (202427051) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 Background The property is a 1-bed flat. The resident experienced a leak into the property […]
Case 202427051 · 19 Nov 2025
London & Quadrant Housing Trust (202334887) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident complained to the landlord about damage caused […]
Case 202334887 · 18 Nov 2025
London & Quadrant Housing Trust (202427832) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Case 202427832 · 18 Nov 2025
Newlon Housing Trust (202309930) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October […]
Case 202309930 · 17 Nov 2025
Peabody Trust (202451888) Maladministration
Complaint: Managing Relations
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Case 202451888 · 17 Nov 2025
London & Quadrant Housing Trust (202215556) Partial Maladministration
Complaint: Financial
Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]
Case 202215556 · 14 Nov 2025
London & Quadrant Housing Trust (202223256) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]
Case 202223256 · 14 Nov 2025
London & Quadrant Housing Trust (202408974) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a ground floor flat. The resident […]
Case 202408974 · 14 Nov 2025
London & Quadrant Housing Trust (202334372) No Maladministration
Complaint: Managing Relations
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Case 202334372 · 13 Nov 2025
Peabody Trust (202447447) Maladministration
Complaint: Managing Relations
Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November 2025 Background The resident’s shared ownership lease started in July 2022. The property was a […]
Case 202447447 · 12 Nov 2025
London & Quadrant Housing Trust (202348592) Partial Maladministration
Complaint: Financial
Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident and a joint tenant live in a 2-bedroom […]
Case 202348592 · 11 Nov 2025
London & Quadrant Housing Trust (202504227) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a 1-bedroom flat. She informed […]
Case 202504227 · 11 Nov 2025
London & Quadrant Housing Trust (202505387) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident is a tenant of the landlord. He […]
Case 202505387 · 11 Nov 2025
Peabody Trust (202344099) No Maladministration
Complaint: Financial
Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom second floor flat. A neighbour living […]
Case 202344099 · 11 Nov 2025