Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (202327809)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.
Peabody Trust (202315741)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 Background The resident lives in a 1-bedroom flat in a block. She reported a […]
Complaint: Old Property Condition categories
Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background In or around September 2023 the resident reported a […]
London & Quadrant Housing Trust (202425812)
Maladministration
Complaint: Managing Relations
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
Square Building Trust Limited (202417742)
No Maladministration
Complaint: Estate Management
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
London & Quadrant Housing Trust (202335927)
Maladministration
Complaint: Managing Relations
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
London & Quadrant Housing Trust (202406718)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
London & Quadrant Housing Trust (202417733)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
London & Quadrant Housing Trust (202325286)
Maladministration
Complaint: Responsive repairs/activity
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
London & Quadrant Housing Trust (202447088)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
London & Quadrant Housing Trust (202344799)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
London & Quadrant Housing Trust (202332554)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Peabody Trust (202447629)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Raven Housing Trust Limited (202332085)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.
London & Quadrant Housing Trust (202222648)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202328409)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain …
London & Quadrant Housing Trust (202341608)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342486)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202440022)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202449593)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London & Quadrant Housing Trust (202501150)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to reports about repair issues at the property.
Peabody Trust (202314575)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.
Peabody Trust (202316882)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
Peabody Trust (202331799)
Partial Maladministration
Complaint: Financial
The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of damage to her property The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202401856)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the resident’s request to be allocated a disabled parking space. Consideration of the resident’s vulnerability and disability while dealing with her …
Peabody Trust (202421770)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The associated complaint.
Peabody Trust (202527031)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling.
Cheshire Peaks & Plains Housing Trust Limited (202421499)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202317968)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to a break-in at the resident’s property.
London & Quadrant Housing Trust (202343685)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (202345302)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
London & Quadrant Housing Trust (202422867)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
London & Quadrant Housing Trust (202449582)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.
London & Quadrant Housing Trust (202452125)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
London & Quadrant Housing Trust (202502116)
Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
Peabody Trust (202324996)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
Peabody Trust (202446469)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of …
Peabody Trust (202448851)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and …
London & Quadrant Housing Trust (202223696)
No Maladministration
Complaint: Financial
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202330970)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
London & Quadrant Housing Trust (202429960)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks.
London & Quadrant Housing Trust (202503275)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of reports of damp and mould.
Peabody Trust (202336678)
Maladministration
Complaint: Managing Relations
The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.
Peabody Trust (202420842)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The resident’s reports of mice in the property. The resident’s Subject Access Request (SAR). The associated complaints.
London & Quadrant Housing Trust (202400474)
Partial Maladministration
Complaint: Managing Relations
This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint handling.
Peabody Trust (202345853)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.