Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen

The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.

The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.

The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to a leak into the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.

The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s structural integrity. A carbon monoxide leak and remedial works. The Ombudsman has also considered the …

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon moving in. Complaint handling.

The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.

This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.

The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.