Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
London Borough of Barnet (202314823)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about the installation of a new fire safety alarm system in her property .
A2Dominion Housing Group Limited (202325318)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202303289)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202418244)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202414657)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202322862)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
Metropolitan Thames Valley Housing (MTV) (202335707)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Tower Hamlets Homes (202320551)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has also investigated the landlord’s complaints handling.
Royal Borough Of Greenwich (202232768)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s son living at the property. The resident’s concerns that the landlord has discriminated against her son. We have also considered …
The Community Housing Group Limited (202322903)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202419152)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.
Amplius Living (202336556)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.
Great Places Housing Association (202323706)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.
Livv Housing Group (202322800)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
London Borough of Enfield (202338241)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
Magenta Living (202307952)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Housing Association Limited (202335833)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
Aster Group Limited (202324111)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.
London Borough of Hammersmith and Fulham (202308348)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould in the bedrooms of his property. We have also investigated the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202322496)
Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling of the resident’s reports about damp and mould at the property.
Peabody Trust (202318960)
Partial Maladministration
Complaint: Financial
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount …
Regenda Limited (202410650)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.
Hyde Housing Association Limited (202307147)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
London & Quadrant Housing Trust (L&Q) (202225736)
No Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202416158)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Notting Hill Genesis (NHG) (202401239)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including a faulty window and a faulty balcony door. Handling of the associated complaint.
Futures Housing Group Limited (202317660)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
West Kent Housing Association (202317974)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.
Bournemouth, Christchurch and Poole Council (202319767)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.
Castle Point Borough Council (202403123)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.
City of Westminster Council (202305067)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
Clarion Housing Association Limited (202309690)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
London Borough of Barking and Dagenham (202216208)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
London Borough of Hammersmith and Fulham (202313990)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.
London Borough of Waltham Forest (202405702)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202322448)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint. There was maladministration in the landlord’s handling of the resident’s complaint …
Moat Homes Limited (202341736)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.
Regenda Limited (202323400)
No Maladministration
Complaint: Financial
The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.
Richmond Housing Partnership Limited (202341724)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs to the boiler. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202232986)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of the kitchen in her property.
Sanctuary Housing Association (202404585)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.
Sheffield City Council (202334289)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB).
Southern Housing (202310835)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.
Southway Housing Trust (Manchester) Limited (202306190)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202317801)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the …
The Riverside Group Limited (202313288)
Partial Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
Westminster City Council (202322487)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
Charnwood Borough Council (202229093)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
Clarion Housing Association Limited (202231720)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Clarion Housing Association Limited (202413355)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request …