Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
ForHousing Limited (202306138)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Great Places Housing Association (202329756)
No Maladministration
Complaint: Occupancy Rights
The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the …
Home Group Limited (202319764)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back …
Jigsaw Homes Group Limited (202322464)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
Livv Housing Group (202326714)
Reasonable Redress
Complaint: Old Property Condition categories
The landlord’s response to the resident’s reports of subsidence repair works in the property.
London Borough of Camden Council (202324739)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
Complaint: Old Property Condition categories
The complaint is regarding the landlord’s handling of repairs at the property.
London & Quadrant Housing Trust (L&Q) (202321059)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202403403)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.
Paragon Asra Housing Limited (202319979)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Royal Borough of Kensington and Chelsea (202220604)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Southern Housing (202347710)
Severe Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s complaint.
Southwark Council (202303910)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.
The Riverside Group Limited (202318293)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
Brighter Places (202319862)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202314060)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202313032)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
Lewes District Council (202315233)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202232944)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.
London Borough of Lewisham (202404632)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202220572)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
Midland Heart Limited (202315369)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
North Kesteven District Council (202316936)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.
Peabody Trust (202220102)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Peabody Trust (202317484)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Sheffield City Council (202331238)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also …
A2Dominion Housing Group Limited (202325555)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.
Accent Housing Limited (202340007)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.
Hyde Housing Association Limited (202336494)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.
London Borough of Lambeth (202400915)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
London Borough of Newham (202318465)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202331997)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of his property.
Notting Hill Genesis (NHG) (202316825)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the applicant’s request to succeed the property.
Origin Housing Limited (202330025)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair to the manhole. Works to the external air vents. This investigation has also considered the landlord’s handling of the associated …
Peabody Trust (202323656)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
South Cambridgeshire District Council (202323272)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.
West Northamptonshire Council (202308586)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.
Dudley Metropolitan Borough Council (202230740)
Partial Maladministration
Complaint: Old Complaints Handling categories
The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202316180)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
Orbit Group Limited (202304349)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
Orbit Housing Association Limited (202326502)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Origin Housing Limited (202413912)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Shepherds Bush Housing Association Limited (202321496)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
Sovereign Network Group (202318094)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
Sparrow Shared Ownership Limited (202309277)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
ForHousing Limited (202234305)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to …
Kirklees Council (202336416)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
London Borough of Tower Hamlets (202302241)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.
Complaint: Estate Management
The complaint is about the landlord’s handling of fence repairs at the resident’s property.