Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.

The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s …

The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to address concerns about …

The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.

This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property pending her permanent move. The associated complaint.

The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.

The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to cover costs incurred during his property move. Reports of drainage repairs. Associated complaint.

The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation of his property. response to the resident’s concerns about staff conduct.

The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.

The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.