Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Home Group Limited (202428480)
No Maladministration
Complaint: Financial
Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident has lived with her daughter in a 2 bedroom […]
Sovereign Network Group (202323132)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Abri Group Limited (202425919)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.
Abri Group Limited (202503845)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]
Aster Group Limited (202429120)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]
East Midlands Housing Group Limited (202347546)
Partial Maladministration
Complaint: Managing Relations
This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s front door. The landlord’s complaint handling.
Home Group Limited (202428656)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]
A2Dominion Housing Group Limited (202407929)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives in a third floor, 2 bedroom flat. There […]
Sovereign Network Group (202417641)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints.
A2Dominion Housing Group Limited (202332741)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
Sovereign Network Group (202348390)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. Associated complaint.
Platform Housing Group Limited (202405280)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Aster Group Limited (202341575)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
A2Dominion Housing Group Limited (202339265)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the …
Sovereign Network Group (202428352)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets …
Sovereign Network Group (202501012)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
A2Dominion Housing Group Limited (202435969)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Abri Group Limited (202424721)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.
Anchor Hanover Group (202422120)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.
Aster Group Limited (202419335)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.
Aster Group Limited (202430598)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.
A2Dominion Housing Group Limited (202348335)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202332172)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
Abri Group Limited (202449534)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
East Midlands Housing Group Limited (202449137)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Sovereign Network Group (202419189)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos in the property. Associated complaint.
Sovereign Network Group (202430258)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202501881)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a repair to a leak.
The Riverside Group Limited (202343088)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.
The Riverside Group Limited (202347256)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202344448)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Home Group Limited (202219606)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202442339)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s …
Jigsaw Homes Group Limited (202341761)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
Livv Housing Group (202315932)
No Maladministration
Complaint: Managing Relations
The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
Sovereign Network Group (202417316)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
The Riverside Group Limited (202320401)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.
A2Dominion Housing Group Limited (202344702)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.
A2Dominion Housing Group Limited (202439017)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
East Midlands Housing Group Limited (202428486)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202503102)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
Sovereign Network Group (202405516)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.
A2Dominion Housing Group Limited (202418987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Jigsaw Homes Group Limited (202452093)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …
Sovereign Network Group (202323648)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202303699)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202330432)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.