Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Sovereign Network Group (202450540)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
Sovereign Network Group (202503528)
Partial Maladministration
Complaint: Estate Management
This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of fly tipping and poor grounds maintenance.
Aster Group Limited (202450788)
No Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
Citizen Housing Group Limited (202344210)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
One Housing Group Limited (202444755)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202225562)
Reasonable Redress
Complaint: Managing Relations
The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.
Sovereign Network Group (202327877)
Maladministration
Complaint: Managing Relations
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202327024)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
A2Dominion Housing Group Limited (202446368)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …
Aster Group Limited (202332051)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202320553)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Walsall Housing Group Limited (202110945)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
A2Dominion Housing Group Limited (202445847)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
Citizen Housing Group Limited (202344488)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.
Jigsaw Homes Group Limited (202422730)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
Home Group Limited (202346602)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Orbit Group Limited (202409476)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Sovereign Network Group (202347376)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Abri Group Limited (202447225)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202443564)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks.
One Housing Group Limited (202344562)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Abri Group Limited (202450758)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Places for People Group Limited (202423085)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The resident’s concerns about incorrect information on his rent account. The complaint.
Sovereign Network Group (202324281)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202320456)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Aster Group Limited (202438674)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
One Housing Group Limited (202347825)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
The Riverside Group Limited (202347969)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
A2Dominion Housing Group Limited (202447121)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Abri Group Limited (202420324)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
One Housing Group Limited (202444402)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Platform Housing Group Limited (202429868)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
The Riverside Group Limited (202329952)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Acis Group Limited (202413228)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
Flagship Housing Group Limited (202437733)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.
Jigsaw Homes Group Limited (202415155)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint.
Abri Group Limited (202331960)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202449164)
No Maladministration
Complaint: Moving/Buying/Selling Home
REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202431630)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
Anchor Hanover Group (202405674)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
East Midlands Housing Group Limited (202419092)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Flagship Housing Group Limited (202440443)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
One Housing Group Limited (202431505)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Orbit Group Limited (202324575)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
East Midlands Housing Group Limited (202434304)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202424905)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
Places for People Group Limited (202438823)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Places for People Group Limited (202441700)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.
Sovereign Network Group (202335064)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.