Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
A2Dominion Housing Group Limited (202420029)
Partial Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded …
A2Dominion Housing Group Limited (202451673)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
One Housing Group Limited (202452263)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
The Riverside Group Limited (202416108)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Home Group Limited (202405842)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Sovereign Network Group (202338287)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.
Sovereign Network Group (202444520)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a shower rail repair.
The Riverside Group Limited (202338208)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
The Riverside Group Limited (202453289)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's decision to report property damage to the police.
Citizen Housing Group Limited (202317398)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
Sovereign Network Group (202329702)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.
The Riverside Group Limited (202337061)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
Home Group Limited (202441523)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202449999)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.
Wythenshawe Community Housing Group Limited (202338453)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Abri Group Limited (202331031)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Kitchen adaptations.
Sovereign Network Group (202343694)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202445888)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Westward Housing Group Limited (202414474)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (202453488)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202440787)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.
Aster Group Limited (202403568)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.
Livv Housing Group (202502090)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202450029)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
A2Dominion Housing Group Limited (202334401)
Reasonable Redress
Complaint: Responsive repairs/activity
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
Jigsaw Homes Group Limited (202347973)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move process. Concerns about staff conduct. The Ombudsman has also considered the landlord's complaint handling.
Platform Housing Group Limited (202452984)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the residents reports of noise nuisance.
Sovereign Network Group (202422680)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative.
The Riverside Group Limited (202416907)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
Aster Group Limited (202325757)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
Jigsaw Homes Group Limited (202345927)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
The Riverside Group Limited (202321168)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
Your Housing Group Limited (202419939)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
A2Dominion Housing Group Limited (202314196)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Futures Housing Group Limited (202424095)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Places for People Group Limited (202327952)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
Platform Housing Group Limited (202415962)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
The Wrekin Housing Group Limited (202418657)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Wythenshawe Community Housing Group Limited (202311941)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
A2Dominion Housing Group Limited (202435432)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
Sovereign Network Group (202449233)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.
One Housing Group Limited (202420950)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202435397)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
Abri Group Limited (202439456)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Home Group Limited (202443954)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202506547)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
One Housing Group Limited (202422327)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
Sovereign Network Group (202336504)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase …
Sovereign Network Group (202414162)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.